Our Privacy Policy

At NEOSERV t/a NEOSERV UK LTD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

1. Information We Collect

We may collect and process the following personal information about you:

Name

Email Address

Telephone Number

Date of Birth

Please note that we do not collect data through cookies or other tracking tools.

2. How We Use Your Information

We use your personal information for the following purposes:

Account management: to create, manage, and maintain your account with us.

We do not share your personal information with third parties unless required to provide specific services, such as payment processing through PayPal.

3. Your Rights

You have the following rights concerning your personal data:

Access: You can request a copy of the information we hold about you.

Correction: You can request corrections to inaccurate or incomplete data.

Deletion: You can request the deletion of your personal data.

To exercise any of these rights, please contact us at privacy@neoserv.uk.

4. Data Storage and Security

Your personal information is securely stored in a cloud-based database. We implement robust security measures to safeguard your data against unauthorized access, alteration, or disclosure.

5. Data Retention

We retain your personal data for a period of 5 years. Currently, we do not have specific policies for data deletion after account closure.

6. Third-Party Services

We use PayPal for payment processing. By using our services, you consent to the processing of your data by PayPal in accordance with their privacy policy.

7. Legal Bases for Processing Personal Data

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Performance of a contract: When you register for our services, we process your data to manage your account and fulfill our obligations to you.

Legitimate interest: We may process your data to improve our services or ensure security.

If you have further questions about this, please contact us at privacy@neoserv.uk.

9. International Data Transfers

We do not transfer your personal data outside the UK. All data is stored on servers located within the UK.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Email: privacy@neoserv.uk

Contact Privacy Team